Your privacy matters to us. This Privacy Policy explains what personal data nustatgame collects, why we collect it, how we protect it, and what rights you have as a Filipino player under Philippine data protection law.
This Privacy Policy ("Policy") is issued by nustatgame ("Company," "we," "us," or "our") and applies to all personal data processed in connection with your use of the nustatgame website at https://nustatgame.org and all associated services (collectively, the "Platform"). nustatgame is committed to protecting the personal information of its Members in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and all issuances of the National Privacy Commission ("NPC").
By registering an Account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
nustatgame acts as the Personal Information Controller (PIC) in respect of personal data collected through the Platform. All enquiries regarding this Policy or your data rights should be directed to our Data Protection Officer via the contact details provided in Section 13 of this Policy.
This Policy applies to all Members, prospective Members, and visitors to the Platform, regardless of whether they have registered an Account.
nustatgame collects the following categories of personal data:
2.1 Identity and Registration Data: Full name, date of birth, nationality, government-issued identification number (e.g., SSS, PhilSys, passport, driver's licence), and a photograph or scan of identification documents provided during Know Your Customer (KYC) verification.
2.2 Contact Data: Email address, Philippine mobile number, and mailing address.
2.3 Financial Data: Payment method details (GCash number, PayMaya number, bank account details for BDO, BPI, or Metrobank), transaction history, deposit and withdrawal records, and balance information.
2.4 Account Data: Username, login credentials (password stored in hashed form only), account preferences, session history, and communication records with nustatgame support.
2.5 Gaming and Behavioural Data: Game history, wagering patterns, bonus usage, session duration, device type, and responsible gaming tool settings.
2.6 Technical Data: IP address, browser type and version, device identifiers, operating system, referring URLs, and usage analytics collected via cookies and similar technologies.
2.7 Sensitive Personal Information: Where required by Applicable Laws, nustatgame may process sensitive personal information including government identification numbers and financial account details. Such data is processed only to the extent strictly necessary for regulatory compliance and identity verification.
nustatgame collects personal data through the following means:
nustatgame processes your personal data for the following purposes and on the following legal bases:
nustatgame does not sell your personal data to third parties. We share your data only in the following circumstances:
5.1 Service Providers. We engage third-party processors to provide identity verification, payment processing, fraud detection, cloud infrastructure, and customer support services. These processors are contractually bound to process your data solely on nustatgame's instructions and in accordance with the DPA.
5.2 Regulatory Authorities. We are required by Applicable Laws to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities upon lawful request or as required by our operating licence.
5.3 Game Providers. Certain game data may be shared with licensed game providers (such as RNG audit firms) strictly for the purpose of verifying game integrity. No personally identifiable information beyond anonymised player identifiers is shared in this context.
5.4 Legal Proceedings. We may disclose your data where required to do so by a court order, subpoena, or other legally binding demand from a competent authority in the Philippines.
nustatgame retains your personal data for as long as your Account is active and for a period of five (5) years following Account closure, in compliance with PAGCOR record-keeping requirements and Philippine AML regulations. Financial transaction records may be retained for longer periods where required by applicable tax or anti-money laundering legislation.
Technical and analytics data collected via cookies is retained for shorter periods as described in Section 8 of this Policy.
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised.
nustatgame implements technical and organisational measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While nustatgame takes all reasonable precautions to protect your data, no system is completely immune to security breaches. In the event of a personal data breach that poses a risk to your rights and freedoms, nustatgame will notify the NPC and affected Members in accordance with DPA requirements.
nustatgame uses cookies and similar tracking technologies to operate the Platform, remember your preferences, authenticate your session, and analyse usage patterns to improve our services.
Strictly necessary cookies are required for the Platform to function and cannot be disabled. Analytics cookies help us understand how Members use the Platform and are retained for up to 13 months. Preference cookies remember your language and display settings.
You may control cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. nustatgame does not use cookies to collect personal data for sale to third parties or for cross-site advertising purposes.
As a data subject under Republic Act No. 10173, you have the following rights in respect of your personal data held by nustatgame:
To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 13. We will respond to verifiable requests within thirty (30) days, as required by the DPA.
The nustatgame Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from persons under 21 years of age. If nustatgame discovers that an Account has been registered by or on behalf of a minor, the Account will be immediately suspended and all personal data associated with it deleted, except where retention is required by Applicable Laws.
Parents or guardians who believe their child has registered an Account on nustatgame should contact our support team immediately.
nustatgame primarily processes personal data within the Philippines. Where data is transferred to processors or service providers located outside the Philippines, nustatgame ensures that appropriate contractual safeguards are in place consistent with the DPA's requirements for cross-border data transfers, including contractual clauses approved by the NPC where applicable.
nustatgame may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Material changes will be communicated to registered Members via the email address on their Account. Your continued use of the Platform after any change constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or nustatgame's handling of your personal data, please contact our Data Protection Officer. Our support team is available 24 hours a day, 7 days a week via the live chat function on the Platform.
Email contact: [email protected]
If your concern is not resolved through our internal process, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines.
How nustatgame protects your personal data as a Filipino player
All data transmitted between your device and the nustatgame Platform is protected by bank-grade SSL encryption — the same standard used by GCash and major Philippine banks.
nustatgame processes all personal data in accordance with Republic Act No. 10173 — the Data Privacy Act of the Philippines — and is registered with the National Privacy Commission.
nustatgame does not sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose. Your data is used solely to provide and improve the Platform.
As a Filipino data subject, you have the right to access, correct, object to, and request deletion of your personal data. nustatgame responds to verifiable requests within 30 days.
Your nustatgame password is stored using industry-standard hashing — no nustatgame staff member can view your plain-text password. Two-factor authentication adds a second layer of protection.
nustatgame has appointed a Data Protection Officer responsible for overseeing compliance with the DPA. Contact them directly for any privacy concern via our 24/7 support channel.
Your data is protected, your funds are secure, and your rights are respected. Join over a million Filipino players enjoying safe, fair gaming — PAGCOR regulated, GCash-ready, 21+ only.
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